Battery-related support
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
Maintenance & support
Keep every entry
Keep every entry
working as intended.
Practical help for batteries, alignment, app connection, enrolment, replacement and existing-customer service.
App connection assistance
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
User enrolment support
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
Lock alignment inspection
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
Replacement consultation
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
Warranty inspection process
Describe the model, installation location and symptoms. We'll advise the next check or arrange an inspection.
Service request
Tell us what the lock
Tell us what the lock
is doing now.
Warranty coverage or acceptance cannot be confirmed before product and installation inspection.
Start a service request
A better first step
Not sure which smart lock
Not sure which smart lock
fits your door?
Send a few details and start with a no-pressure compatibility conversation.